Error Codes

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Error code

Error Description

000000

Internal Server Error

100000

Service is currently not available

100001

One or more required headers are missing

100002

One or more required query parameters are missing

100003

Invalid HMAC

100004

Rate limit exceeded

100005

Missing or invalid Application Identifier

100006

Resource not found

100007

Invalid message request format

100008

Invalid message request content

100009

Request parameter threat detected

100010

Request content threat detected

100011

Internal script execution error

100012

Service Callout policy execution error

400000

There was a problem with the request. Please see 'detail' for more.

650102

The AVS result was not an exact match and the transaction was VOIDed

650103

The AVS result was [???] and the transaction was VOIDed

650104

The CVV result was [???] and the transaction was VOIDed

711711

Please log into the Virtual Terminal to review your transaction history to determine the status of this transaction.

800000

There was a problem processing the request. Please see 'detail' for more.

900000

Order number value is in an invalid format

900001

Name value is in an invalid format or was left blank

900002

Address value is in an invalid format or was left blank

900003

City value is in an invalid format or was left blank

900004

State value is in an invalid format or was left blank

900005

Zip code value is in an invalid format or was left blank

900006

Country value is in an invalid format or was left blank

900007

Telephone value is in an invalid format or was left blank

900008

Fax value is in an invalid format or was left blank

900009

Email value is in an invalid format or was left blank

900010

Shipping address name value is in an invalid format

900011

Shipping Address value is in an invalid format

900012

Shipping city value is in an invalid format

900013

Shipping state value is in an invalid format

900014

Shipping zip code value is in an invalid format

900015

Shipping country value is in an invalid format

900016

Credit card number value is in an invalid format

900017

Expiration date value is in an invalid format

900018

CVV (card verification value) value is in an invalid format or was left blank (if set to required)

900019

Grand Total must equal > $0.00. Please check subtotal, shipping and tax values.

900020

Transaction Code value is in an invalid format or was left blank

900021

Authorization code is in an invalid format or was left blank (required for Force transactions)

900022

Reference value is in an invalid format or was left blank (Required for Force or Void by Reference)

900023

Track Data value is in an invalid format or was left blank (required for debit and retail transactions)

900024

Tracking number value is in an invalid format

900025

Customer number value is in an invalid format (used only for PCLIII transactions)

900026

Shipping company value is in an invalid format

900027

Recurring value is in an invalid format (must be = 0 or 1)

900028

Recurring value is in an invalid format

900029

Recurring interval value is in an invalid format (must be numeric)

900030

Recurring indefinite value is in an invalid format or was left blank

900031

Recurring times to process value is in an invalid format (must be numeric)

900032

Recurring non business days value is in an invalid format

900033

Recurring Group was left blank or group not found

900034

Recurring start date value is in an invalid format or was left blank

900035

Pin number entered is incorrect (required for Pin-debit transactions)

910000

The transaction you are trying to submit is not allowed.

910001

Visa card type transactions are not allowed.

910002

MasterCard card type transactions are not allowed.

910003

American Express card type transactions are not allowed.

910004

Discover card type transactions are not allowed.

910005

[???] transactions are not allowed.

911911

M_id or M_key incorrect, XML Web Services not enabled in VT, or Post request is not at least 128-bit encrypted.

920000

Item not found.

920001

No corresponding sale found within last 6 months, credit couldn’t be issued.

920002

Address Verification Service failure.

920050

A debit transaction can not be voided.

920051

The operation requested is no supported on the gateway.

999999

Please log into the Virtual Terminal to review your transaction history to determine the status of this transaction.